Terms & Conditions

Cancellation Policy
  • If cancelling 7 days before arrival, forfeit 100% of the booking total
  • If cancelling 14 days before arrival, forfeit 100% of the deposit
  • If cancelling 21 days before arrival, forfeit 50% of the deposit
  • If cancelling 30 days before arrival, forfeit 25% of the deposit
Forgotten Items
  • For us to return your belongings to you, We will arrange a courier after the full cost of the courier fees have been received in our account.
  • We do not take responsibility for personal items, whether it is lost, damaged or stolen.
  • Activities
  • As we offer concierge service for activities in and around Hartbeespoort, all T's & C's of their extended services should be taken note of. Mr C is not Liable for guests missing their activity. Precautions (Travel time, Vehicle entry cost, Extra fees) should be taken by the guests.
  • Mr C will not be able to refund any activity due to guests not taking precautions or adhering to the extended T's & C's
  • Mr C does not take any responsibility for guests pets.
  • Trained Pets only. (No barking or loud noises that will disturb our other guests)
  • Dogs not allowed on beds or couches
  • An additional cleaning fee per pet will be R300
  • Guests will need to bring Pet Food, Toys, Beds, Blankets, leashes etc.
  • We do have a resident dog on the property (Koko). We will have a Meet & Greet session with the pets to ensure they are fine with each other. Should they not get along, we will remove our dog from the communal area.
  • Mr C will assist with a contract in regards to events.
  • Guests will be held liable for any extensive damages during their stay. should it be deliberate or by accident.